Frequently Asked Questions (FAQs)
As a policy, we do not accept returns or exchanges on products delivered in perfect condition as per the order placed.
If you receive a product that does not match your order confirmation or has a genuine quality/manufacturing defect, we will either refund you in full or re-fulfil your order. Please notify us within 24 hours of delivery.
You can contact our customer care team at +91 9898422000 or email online.deval@gmail.com within 24 hours of delivery.
For eligible cases, we process refunds or replacements within 15 days of receipt of the product.
Yes, products purchased online can also be exchanged or returned in-store, provided they meet the return conditions.
- The item must be unused, in its original condition, with all tags and packaging intact.
- It should not be tampered with, broken, or used.
Currently, we do not accept returns or offer refunds on international orders.
No cash refunds will be processed. For returns, the amount will be credited to your Deval account or refunded to the original payment method (when applicable).
No refunds will be issued if:
- The shipping address provided was incorrect or incomplete.
- There were two failed delivery attempts by our shipping partner.
- The package was refused by the recipient.
Orders once placed cannot be cancelled or refunded.
Yes, you can modify the shipping address before your order has been processed (shipped). Please contact our customer support team at +91 9898422000 or email online.deval@gmail.com for assistance.
Refunds (where applicable) are processed to the original payment method within 10 working days after order cancellation.
